Ariat boots always make sure that they are producing high-quality products. However, suppose there are instances that the Ariat product may have manufacturing defects in the materials used or in its craftsmanship. In that case, they make sure that you can return it or request a replacement or refund.
Ariat boots do not have a lifetime warranty since they only provide 12 months warranty for the products ordered. Claiming the warranty of their products varies depending on how and where you purchased them. Note that the warranty is valid only 12 months from the date of the purchase.
The warranty may differ if you bought the product on www.ariat.com, from European retail stores and online, and products purchased outside Europe. Several things need to be considered before claiming the Ariat warranty. To know more details regarding this, read more details below to be guided.
The warranty of the Ariat product is only valid 12 months after it was purchased. The company always stands for what they are producing. However, the guarantee system of Ariat does not apply to the normal wear and tear of the products.
Moreover, the warranty is not applicable if the product has been misused, damaged by accident, or modified. Unauthorized modification or a product's failure to follow the care instructions may also be grounds for not claiming the warranty benefits.
Though Ariat ensures that the product they produce is of excellent quality and if you believe that you have purchased a defective product from their website www.ariat.com. You can contact them through email at email@example.com. In contacting them, you need to include the following details.
Remember not to send them a faulty item. After sending all the necessary information, the Ariat team will check and verify the details to review. After that, they will reply, providing their decisions about your claims and providing further instructions.
You may reach Ariat Customer Service by giving them a call at +44 (0)1367 242 818, or you may email them at firstname.lastname@example.org from Mondays to Fridays from 8 AM to 5 PM UK time.
If you have encountered an issue like defects with the Ariat boots you have purchased, you may claim your warranty at the store where you bought the product. Note that the item you have purchased must be purchased from their legitimate retailers only. You may contact the Ariat Retailer where you have purchased the item.
For the retailer to consider your claim, make sure that you have the original receipt. The authorized retailer will furtherly inspect the product. After inspection, you may be offered a credit, replacement, or repair.
However, offers may vary depending on the defect of the product. Moreover, you may ask for further assistance using this number +44 (0)1367 242 818, or you may send an email at email@example.com.
To have the warranty claims, you need to contact Ariat customer service based on the country of purchase. Below are the lists of details of who and what to contact.
If you have purchased the product from Australia and New Zealand, you may contact them using a phone number or an email. They also serve customers from Malaysia, Hong Kong, the Philippines, and New Caledonia. You may call them at+07 3771 8000 or send an email at firstname.lastname@example.org.
There is also a lot of retailers in Canada. If you have bought there and wish to have a warranty claim, you may contact Ariat USA to contact a Canadian retailer near you. For them to quickly respond to your concern, you need to provide your location's exact and specific address.
You may contact them at 1-800-899-8141. Their customer service is open from Mondays to Fridays from 7 AM to 5 PM Pacific Standard Time. You may also give them an email at email@example.com.
Ariat Europe caters services to all countries in the European continent. This includes Eastern Europe. You may directly contact Ariat Europe to find a retailer near your place. Give them a call at +44 (0) 1367 242818. You may also email them at firstname.lastname@example.org or visit their web address at www.ariat.com.
If you have ordered or purchased your Ariat products in South America or Asia, you can contact Ariat in the US. Give them a call at +1 510-477-7000. Their customer service is open from Mondays to Fridays, from 7 AM to 5 PM Pacific Standard Time. You can give them an email at email@example.com.
You may be able to return any unworn items within 30 days of placing your Ariat products to have the full refund of the original payment method used. However, you must ensure that the Return Center can receive your order within 15 days upon requesting the return. This is very important to remember since if you cannot ship the order within 15 days, the refund request may be refused.
They offer free return postage that is free of charge as long as you use the drop-off return label that has been provided. Note that you need to keep the proof of postage up until the refund process has been fully verified and settled.
If you would like to use a different postage method other than the one provided, you will be responsible for the shipping. You will be the one to pay for the associated cost and risk of the returned goods.
The good thing about Ariat is that they are very considerate to their customers, and they want them to ensure the festive seasons by letting them have holiday shopping a little less hassle-free. They provide that the items you have purchased between November 1, 2021, and December 31, 2021, can still be returned to them until January 31, 2022. You have to follow the standard return process instructed to return the items and to have a full refund.
In requesting a return order, the first thing you must do is print a return label. You need to access their return portal aereturns.ariat.com and follow the necessary steps. In the Return Order Portal, you will encode your Order ID, and the email address used to place the order.
If, in any case, you do not have access to a printer, you may contact Ariat through their website at firstname.lastname@example.org. After requesting the return, Ariat can ost the label to you. Please remember that if you are using nonauthorized third-party services in returning your return items, this may cause a delay regarding your return request and refund request.
If you opt to use nonauthorized partners and pre-paid labels of Ariat, they will not be obligated to shoulder the cost of your return. Remember only to use the Ariat's approved, pre-paid return labels.
In sending the items to Ariat, you need to place all of your ordered items in their original packaging. You need to reseal the box and affix the printed return labels onto the package before shipping it using the local shipping points. Shipment of the return items may vary depending on your location. There are two options from DPD Depot Finder or DHL Parcel Shop. You may find the shipment details and the find the courier on your returns label.
Regarding the refund process, you may need to wait for about ten working days from receipt by Ariat for your refunds to be returned to you. Working days means any days other than holidays or UK weekends. The days of the refund process are controlled by the payment provider and are outside of Ariat's control. Note that Ariat is not responsible for any delays or failures of item shipments in reaching their warehouse.
Unfortunately, Ariat may not deliver in the following countries:
Andorra, Belarus, Bosnia, Bulgaria, Croatia, Czech Republic, Estonia, Faroe Islands, Gibraltar, Greece, Hungary, Iceland, Italy, Lichtenstein, Lithuania, Latvia, Luxembourg, Macedonia, Romania, San Marino, Serbia, Slovenia, Slovak Republic, Vatican City.
Here is the complete list of the countries that Ariat's can deliver:
|Austria||£12 / €9 / 90 KR||£12 / €9 / 90 KR|
|Belgium||£12 / €9 / 90 KR||£12 / €9 / 90 KR|
|Denmark||£9 / €6 / 60 KR||£12 / €9 / 90 KR|
|England||£5.00 / €6 / 60 KR||£6.95 / €9 / 90 KR|
|Finland||£9 / €6 / 60 KR||£12 / €9 / 90 KR|
|France (Mainland France Only)||£9 / €6 / 60 KR||£12 / €9 / 90 KR|
|Germany||£9 / €6 / 60 KR||£12 / €9 / 90 KR|
|Guernsey||£9 / €6 / 60 KR||N/A|
|Ireland, Republic Of||£9 / €6 / 60 KR||£12 / €9 / 90 KR|
|Isle Of Man||N/A||£15 / €18 / 180 KR|
|Jersey||£9 / €6 / 60 KR||N/A|
|Netherlands, The||£9 / €6 / 60 KR||£12 / €9 / 90 KR|
|Northern Ireland||£5.00 / €6 / 60 KR||N/A|
|Saudi Arabia||N/A||£15 / €18 / 180 KR|
|Scotland||£5.00 / €6 / 60 KR||£6.95 / €9 / 90 KR|
|South Africa||N/A||£15 / €18 / 180 KR|
|Sweden||£9 / €6 / 60 KR||£12 / €9 / 90 KR|
|Switzerland||£9 / €6 / 60 KR||N/A|
|United Arab Emirates||N/A||£15 / €18 / 180 KR|
|Wales||£5.00 / €6 / 60 KR||£6.95 / €9 / 90 KR|
Ariat offers free standard tracked delivery perks for customers who order over £100, 100 € or 1000 KR and free express tracked delivery on orders over £200, 200 € or 2000 KR. Not all deliveries are open to many countries; it is best to see the exclusions below.
Ariat's couriers deliver from Mondays to Fridays but not on UK Bank Holidays. If you may happen to place your order at 1 PM on Friday, your order will be dispatched on Monday.
Please refer to the following delivery charges that may apply to all other orders.
Note: The cut-off express delivery is until 3 PM. In addition, Express delivery is not available in Northern Ireland. Moreover, Express delivery to the Scottish Highlands may take up to 2 working days.
|Standard (Up to 4 Working days)||£5.00 / 6,00 € / 60 KR|
|Express (Up to 2 Working days)||£6.95 / 9,00 € / 90 KR|
Note: Express delivery is not available in non-European countries.
|Standard (Up to 5 Working days)||6,00 € / £9.00 / 60 KR|
|Express (Up to 4 Working days)||9,00 € / £12.00 / 90 KR|
Note: Ariat is working closely with its logistics partners, and they take necessary steps to ensure that the delivery times are being adhered to.
However, you may experience delays in the deliveries, especially at times of a busy period when updating their systems or force majeure events, including extreme weather conditions.
|Express (2-4 Working Days)||18,00 € / £15.00 / 180 KR|
|USPS or/and FedEx Ground (8012 business days)||$0.00|
|PO BOXES, APO, & FPO: UPS SUREPOSTStandard||$0.00|
Note: The Standard orders that are shipped via UPS Ground or FEDEX GROUND anywhere in the Continental U.S. will typically arrive within eight to twelve business days from Mondays to Fridays, but not including holidays.
Many customers have been questioning Ariat if there will be effects or impacts regarding the charge since the UK left the EU. Though this has happened, Ariat is happy to announce that there are no additional charges regarding the shipping orders from the UK warehouse to any countries in the European Union. However, there might be delays in delivering your ordered product dues to customs procedures.
Ariat still offers free returns of your orders, but all returned items from Europe will be consolidated in the European Returns warehouse in Belgium. Since the return items may take a little longer to return in the UK warehouse, it may take time for your funds to be refunded to your original payment method.
Anything that has been couriered to other countries outside the UK will be checked and go to customs to inspect the items if it isn't vanned or restricted. You will be the one to pay for the right tax and duty or the custom charges.
Note that you may not be charged with VAT, Customs Duty, or Excise Duty on goods sent outside the European Union before collecting them. If you are skeptical and would like some clarified information, you may check the government's advice regarding goods shipped from abroad.
If you have received a defective or damaged item in some cases, Ariat will put it right for you. Contact them at email@example.com or give them a call, their phone number is found here on their website.
If in some cases, your dog chews your favorite pair of boots, this will not be covered by Ariat's warranty. They will only cover defects and damages, but normal wear and tear do not include in the warranty. Also, damages caused by accidents are not covered.
If you may have lost your return label, you will be receiving a copy of your return label. They will send it to you via email. You will receive it upon completing the return process at aereturns.ariat.com. Contact their customer service at +44 (0) 1367 242 818 or email at firstname.lastname@example.org if you have more questions.
Log in to your account to view the status of your order and access your shipments tracking numbers. If you are a guest and do not have an account, you will receive your tracking details that they will send to you via email once your order has been dispatched.
You may also use your email address and order number to check your status here.
As of the moment, Ariat does not provide expedited shipping delivery. If it is available, you will see that in the shipping options upon checkout.
After successfully placing the order, the warehouse team will prepare your orders within 2 to 4 business days before shipping.
Ariat does not offer this service. However, you may contact their local retailers for more information.
You will be given 30 minutes after placing an order to cancel it. If you would like to have changed after 30 minutes, they will no longer accommodate any changes regarding the order.
Ariat has been creating excellent quality cowboy boots. However, if, in some rare cases, you were able to receive a damaged and defective product, they are very willing to offer an opportunity to put it together. They do have a 12-month warranty for their product.