Timberland does not offer a lifetime warranty. The Timberland warranty applies to the material and workmanship of Timberland products.
However, Timberland does have a limited-time warranty valid up to 12 months from the date of purchase. This warranty is not valid for products damaged due to:
Or other causes where damage is deliberate or due to consumers’ fault.
The warranty is only applicable for defects in the material or workmanship of the product. The Timberland warranty does not cover normal wear and tear, damage due to misuse or neglect, or defects caused by accidents or unauthorized repairs.
If you want to claim this warranty, you need to fill a warranty return form and email it to them along with a picture of the product, a picture of the tags indicating product info, a picture of the defect, and proof of purchase.
They will then inspect the product and replace it or credit you for it, depending on what the defect is.
This warranty is only applicable for products purchased directly from Timberland or Timberland authorized sellers, and not for third-party or unauthorized sellers.
Since Timberland products on Amazon are sold by third-party sellers, they don’t necessarily have the same warranty rules..
While some authorized sellers offer the same 12-month warranty, others have their own warranty policies. For example, a seller Essential Apparel Seller offers a 60-day return window but no warranty for the Timberland boots they sell.
However, you can visit the Timberland Store On Amazon.
If you’re not satisfied with the Timberland products you purchased from Zappos, they offer a 365-day free return and exchange policy given that the product is not deliberately or mistakenly damaged by the user.
Zappos has a number of easy return options including self-service returns and printer-free returns via their appointed courier service from anywhere in the USA.
The bottom line is, when you’re purchasing timberland products from anywhere other than Timberland stores or their authorized sellers, the warranty policy will differ. So it’s best to check the store’s policy before you make your purchase.
You can check the warranty/return policy for some of the common Timberland sellers in the USA.
|Store Name||Warranty/Return Policy|
|Zappos||Free 365 day returns|
|Macy’s||90-day returns, 30-day for items purchased on clearance|
|Amazon||Varies for each seller|